Passenger disputes pursuant to the passenger – ticket contract
Cruising is one of the most popular choices of travel and one of the fastest growing categories in the leisure travel market. Millions of travelers choose cruise line travel each year. Binding arbitration is incorporated into passenger ticket contracts for most of the major cruise lines to efficiently and expeditiously resolve passenger claims. NAM is the arbitration administrator for some of the world’s leading cruise lines, including Carnival Cruise Lines, Norwegian Cruise Lines, Princess Cruise Lines, Regent Seven Seas Cruise Lines and Royal Caribbean Cruise Lines.
- Claims are reviewed and determined by independent, experienced and neutral arbitrators.
- NAM’s Comprehensive Dispute Resolution Rules and Procedures provide a fair, impartial and expedient process so that issues will be resolved in a timely fashion.
Rules, forms and fees
Below are links to NAM’s comprehensive rules and forms for cruise line disputes.
Cruise Line contracts
PLEASE NOTE: Claims involving emotional or bodily injury, illness to or death of any passenger whatsoever arising out of or relating to a passage contract are not subject to the arbitration provision and shall be litigated before a court of competent jurisdiction.
Seafarer/Crew-Member employment disputes
NAM’s Comprehensive Dispute Resolution Rules and Procedures, as adapted for Seafarer/Crew-Member Employment Arbitrations (the “Seafarer Rules”), detail each step of the arbitration process for employment-related disputes between a seafarer/ crewmember and a cruise line/ship owner.
The Seafarer Rules are to be used when a written employment agreement between a seafarer/crewmember and a cruise line/ship owner contains a provision for the arbitration of disputes/claims.
These rules have been designed to fairly and efficiently resolve such disputes. Of paramount importance is that our procedures ensure the integrity and neutrality of the dispute resolution forum for all parties.
Rules, forms and fees – Seafarer/Crew Member employment disputes
For further information about either of these programs, please contact the Cruise Line Dispute Administrator at NAM, via telephone at (800) 358-2550, Ext. 128, or request more information via the following link.